Help and FAQs

You can download the app at Konnect App

Follow the steps below to connect your TV:

Download Konnect App from playstore

Ensure that the MAC address of your TV is already added to your package.

1. Open the app and select "Connect TV" from the options.

2. Enter the TV's MAC address and click "Connect."

3. Once it shows as connected, we recommend saving the device name for easier selection in the future. This way, you'll only need to choose it from the saved devices list next time.

1. Log in with the number that has an active package on the device you want to connect.

2. Select "Add Device" from the top options.

3. Under "Select Active Subscription," choose an ID in green.

4. Under "Select Adding Mode," choose "This Device."

5. Click on the "Add Device" button.

VITRON / VISION / AILYON / VON SMART TV

1. Open settings.

2. System information.

3. Scroll to the bottom find wireless MAC address.

VITRON ANDROID

1. Open settings.

2. System.

3. About.

4. Status / you'll see wifi Mac address.

SOLARMAX

1. Settings.

2. Network.

3. Network information

4. Look for: Wifi MAC address.

SKYWORTH

1. Settings.

2. System.

3. About.

4. Status / you'll see device MAC address.

TCL QLED / ANDROID

1. Settings.

2. System / Device Preference.

3. About.

4. Status / you'll see device MAC address.

NOBEL

1. Setting.

2. Product information.

3. Wireless net MAC address.

HISENSE

1. Setting.

2. Network.

3. Internet connection.

4. Network information.

SAMSUNG / LG

1. Press Home on the remote

2. Go to Settings

3. Select General (or All Settings)

4. Open Network

5. Choose Network Status or Network Information

6. You’ll see: Wireless MAC Address (Wi-Fi)

Datacomm Apk

GPON Apk 

If you've already made your payment through the app but it's still not working:

1. Make sure you’re connected to Konnect Wi-Fi.

2. Try opening any website or app that uses the internet to confirm your connection.

3. If it still doesn’t work, turn off your Wi-Fi, wait a few seconds, then turn it back on.

4. Once reconnected, sign in again through the Konnect portal or app.

💡 Still having trouble? Contact our support team with your payment confirmation, and we’ll assist you as soon as possible.

Ksh 10 – 40 mins (1 device)
• Ksh 20 – 2 hrs (1 device)
• Ksh 50 – 8 hrs (1 device)
• Ksh 80 – 24 hrs (1 device)
• Ksh 140 – 24 hrs (2 devices)
• Ksh 280 – 7 days (1 device)
• Ksh 380 – 7 days (2 devices)
• Ksh 720 – 30 days (1 device)
• Ksh 1,000 – 30 days (2 devices)
• Ksh 1,300–2,000 – Family packages (3–6 devices)
• Ksh 2,700–5,300 – Quarterly packages (2–6 devices)

💡 Selected packages get bonus time when purchased via the Konnect App.

1. Log in with the number that has an active package on the device you want to connect.

2. After indicating no active package, click on 'Add Device' and copy the MAC address under 'this device' option.

3. Click on 'Change Device.'

4. Select the MAC of the device you wish to change from. (Refresh the page if it's blank; the 1st MAC is of the device logged in during purchase.)

5. Enter/paste the MAC obtained under 'Add device,' confirm, logout, and login.

If your router is blinking red or off and shows “Obtaining IP”, “Saved”, or “Connecting”, try the following:

• Restart the Router – Unplug it, wait 10 seconds, then plug it back in.

• Check Cables – Ensure all power and LAN cables are firmly connected.

❗ Still not working?
Reach out to us on any of our platforms — we’ll send the nearest technician to assist you.

Try this first:

1. Open the Konnect Page

2. Go to Add Device

3. Select the green ID under Active Subscription

4. Choose This Device under select Adding Mode

5. Tap Add Device

If that doesn’t work, share your M-PESA message here:
👉 https://karibu.sasakonnect.net/contact-us

1. Please assist the Sales Agent or Support with the Router MAC Address as written for backend reference

2. Provide the name of the popular joint in the neighborhood so that we can refer from our mapping system

Our technical team will help check if we have a problem from the source of power.

Our field technicians will be there in a few to check, please call our Customer Care on 0111221188 or 0701888666 to confirm.

Please contact the Sales Agent or Customer Care on 0111221188 or 0701888666 for more directions.

1. Confirm there is power in the apartment

2. Disconnect and reconnect the adaptor back to the power socket. (This checks if it’s well connected to power)

3. Disconnect and reconnect the cables one by one from the adaptor(ensure you don’t interchange the POE and LAN cable)

4. If it is still off, contact your agent or Customer Care at 0111221188 or 0701888666

1. Get to the browsing site> Settings> History> Select activity (by all time), Cookies, and caches and delete them permanently.

2. Forget and reconnect your internet.

1. Key in *456*9*5# select option 4 to activate by sender name, and enter KONNECT. This will help your account number get removed from the blacklist.

2. Ensure you have entered the correct number with a good connection to your mobile network. If you still can't receive the SMS, contact your sales representative or our contact line at 0111221188 or 0701888666

1. Forget and reconnect your internet.

2. Reboot your device to clear the cache.

3. If the speed is not sorted yet kindly reach out to your Sales Representative at 0111221188 or 0701888666 on call or whatsapp.

1. Ensure the router is ON and with constant lighting (NOT BLINKING) and the signal is strong on your device.

2. Forget and reconnect to the network

2. If it doesn't change, kindly reach out to our customer care at 0111221188 or 0701888666 on call or whatsapp.

We provide 6-8 Mbps per device regardless of the package you buy.

No, it won't function. We only support a wireless connection from the router to the your devices.

1. Loyal clients are appreciated by getting gifts coupon after purchasing a certain package.

2. Loyal clients get discounts when buying other Konnect products after purchasing a required package.

3. Loyal customers are appreciated through Konnect customer parties.

We have different gifts/offers from time to time.

1. Clients are notified by our sales agents through text, calls, and visits.

2. We also give notices to our clients on our website/landing-page at karibu.sasakonnect.net.

Currently, m-pesa lipa pay and till pay are the only mode available.

Currently we don’t offer this service.

1. Log in to portal.sasakonnect.net with the number that has an active package.

2. Click on 'Add Device' and copy the MAC address under 'this device option'

3. Click on 'Change Device'

4. Select the MAC of the device you wish to change from.

5. Enter/ Paste the MAC obtained under 'Add device'.

6. Click confirm then disconnect from wifi and connect again.

1. Log in to portal.sasakonnect.net with the number that has an active package.

2. Click on 'Add Device' and copy the MAC address under 'this device option'

3. Click on 'Change Device'

4. Select the MAC of the device you wish to change from.

5. Enter/ Paste the MAC obtained under 'Add device'.

6. Click confirm then disconnect from wifi and connect again.

1. Open the Settings menu.

2. Scroll down and select About phone.

3. Select Status (or Hardware information) Then scroll down to Wi-Fi MAC address.

It is an address that uniquely identifies your device on our network.

1. To provide a constant dedicated speed and not a shared speed among the devices.

2. To give clients a chance to select their suitable internet plans depending on their budget and devices available.

We do not provide login passwords to our customers, you can instead create an account by;

1. On your device, click the wifi icon to open wifi and select KONNECT wifi.
2. A popup will appear prompting you to signup, open it and select Register.
3. Enter your Phone Number, First Name and Last Name with Email and Champ Code are optional then click CREATE ACCOUNT button.
4. An sms code [OTP] will be sent to the number you provided, enter the code and confirm. Now your account is ready and you can start exploring our services.
5. If your device did not prompt the signup popup, kindly type www.google.com on your browser to prompt it or click on https://portal.sasakonnect.net/login and follow the steps above.

Kindly reachout to our customer care through 0701888666/0111221188 or you can come to our offices to further guidance.

>Switch on wifi connection on your device.

>On the wifi hotspots signals available, tap on KONNECT signal.

Both the installation and router are completely free of charge.

a) Step 1. Long press WIFI icon

b) Step 2. Choose KONNECT WIFI

c) A notification will pop up on your screen (sign in into the network)

d) Tap the notification, which will direct you to the portal.

e) Step 3. Create an account by filling up your details. You will receive a 4-digit verification number

f) Step 4. Verify your phone number by typing in the verification number

g) Congratulations you have successful created a KONNECT account

a) After logging into your account, you will receive a pop-up notification indicating no active subscription.

b) Select your preferred package.

c) You will be redirected to pay using Mpesa.

d) Enter your Mpesa number, and then press pay now.

e) You will receive an Mpesa prompt from Ahadi wireless.

f) Enter your Mpesa pin to confirm.

g) You will be notified you are now Konnected and redirected to a web page.

Select the KONNECT wifi signal on your device, a konnect pop up page will appear.

1. Login into your account using this link. Sasa Konnect

2. Click internet plans
3. click "Select" on the package that you have already(you want to) paid for.

4. Click "switch to Till pay"

5. Enter the number you used on paying and Copy-paste the m-pesa message that confirms payment and then click "confirm"
 

We are currently operating at Kahawa West, Githurai 44, Zimmerman, Roysambu and Mirema, Githurai 45, Hunters, Lucky Summer, Sunton & Mwiki.

We have operational hubs at Zimmeman, Githurai 44 where we provide working space, training and entertainment too.