Full Time
To be confirmed
Deadline: Jul 23, 2026
References required
Company: Ahadi Wireless Limited (Konnect Water)
Location: Nairobi, Kenya (field-based; assigned delivery regions)
Reports to: Konnect Water Team Leader
Employment type: Contract-to-Permanent (initial 3-month trial; extension/conversion based on performance and values fit)
Start date: Immediate hiring (onboarding begins after license verification and orientation)
About Konnect Water
Konnect Water is a social-impact service under Ahadi Wireless Limited, providing safe drinking water to households and businesses. Riders are the frontline of reliability and customer trust: delivering orders safely, hygienically, and on time.
Role purpose
Deliver Konnect Water orders quickly, accurately, hygienically, and respectfully (and handle assigned internal deliveries), while protecting customer experience, safety, stock integrity, and company assets.
Deliver Konnect Water orders accurately and on time (right customer, right quantity, right condition).
Support assigned internal deliveries (e.g., staff meals) according to schedule and instructions.
Communicate with customers professionally: confirm delivery details, manage delays, and address immediate delivery questions on the ground; escalate complex issues to the Team Leader promptly.
Maintain hygiene and careful handling of water bottles to prevent contamination and damage.
Operate and care for the assigned motorbike responsibly: perform daily pre-ride safety checks (e.g., tires, brakes, lights), maintain cleanliness, and report faults or incidents immediately.
Complete all required delivery documentation (e.g., proof of delivery, call logs, issue logs) accurately and in accordance with company procedures.
Escalate exceptions promptly (e.g., unreachable customers, stock mismatches, route constraints) to enable dispatch/support decisions.
Verify payment status through approved digital channels and complete related delivery documentation with strict integrity (riders do not collect cash), following all company procedures.
Collect and relay customer feedback and recurring issues to support service improvement.
Comply with all safety requirements and traffic regulations; always prioritize safe riding.
Service standards
Riders are expected to meet service-level targets set by Operations (such as delivery time windows, urgent delivery handling, and escalation rules). Targets may be updated via SOPs and evaluated taking into account assigned regions, daily order volume, and available rider capacity.
Key Performance Indicators (KPIs)
On-time delivery rate (per service standards).
Delivery accuracy rate (right order/quantity and correct customer).
Customer complaints rate and resolution time.
Documentation completeness and accuracy (proof of delivery and logs).
Safety incidents (target: zero preventable incidents).
Asset care compliance (daily checks, cleanliness, and responsible use).
Working conditions and tools
Field-based role with frequent riding and outdoor work in varying weather conditions.
Company motorbike provided for official delivery duties (candidates are not required to own a motorbike).
Riders must follow the Motorbike Safety, Security & Accountability Policy and all company safety and hygiene guidelines at all times; required protective gear must be worn while on duty.
Work schedule is set by the Konnect Water Team Leader based on operational needs (details shared during screening and onboarding).
Application and license verification
To apply, please submit your application to HR as follows:
External applicants: Email your CV to career@ahadicorp.com with subject line: "Delivery Personnel (Rider) - Konnect Water".
Attach a clear photo/scan of your valid motorbike license for initial verification. Shortlisted candidates must present the original license during screening.
Shortlisted candidates may be asked to complete a practical riding and route/navigation assessment.
Shortlisted candidates will be briefed on the Motorbike Safety, Security & Accountability Policy and may be required to sign an acknowledgement during onboarding.
Ahadi Wireless Limited is an equal opportunity employer. Only shortlisted candidates will be contacted.
Must-have requirements
Valid motorbike riding license (mandatory).
Comfortable riding daily across assigned regions; strong road-safety discipline and compliance with traffic laws.
Willingness to comply with the Motorbike Safety, Security & Accountability Policy (including protective gear use, daily checks, asset custody, and incident reporting).
Physical ability to safely and repeatedly lift, carry, load, and offload 10L (approx. 10 kg) and 20L (approx. 20 kg) water bottles throughout the working day.
Reliable, punctual, and able to follow delivery schedules and instructions.
Professional communication skills and customer service mindset.
Basic proficiency in smartphone use for calls, WhatsApp, and navigation apps (e.g., Google Maps).
Nice-to-have requirements
Prior last-mile delivery experience (water, food, parcel delivery, or similar).
Strong local route knowledge across Nairobi regions.
Basic motorbike maintenance knowledge (spotting issues early and reporting immediately).
Experience with returns/exchanges or delivery documentation (where applicable).
